Trusted Shop: a quality label
Trusted Shop is a seal of quality and reliability for consumers. It is a mark of confidence which awards a European label to the commercial sites which respect precise criteria including:
the protection of personal data
transparency on costs and means of payment
information on delivery times
a clear order process
access to information about withdrawal and returns
Certified customer reviews
Trusted Shops offers a system of AFNOR certified customer reviews for the process of collection, moderation and return of reviews. Reviews published correspond to the feedback from customers identified by the platform.
The publication of these reviews online makes it possible to better recognise the quality of the products and services provided to our customers.
How can I consult the reviews?
At the very bottom of our site, you will find the badge below. It allows you to know the rating given by our customers on the quality of our products and services.
By clicking on this badge, you can find more information about warranties and reviews. By clicking on the rating, you can access our profile on the Trusted Shop website to view all customer reviews.
How can I post a review?
Within ten days after placing an order, an email will invite you to share your opinion on your John Steel experience. By clicking on the link, you will be able to give your opinion on the quality of the John Steel delivery, merchandise and customer service.